Agape FAQ
FREQUENTLY ASKED QUESTIONS
HOW DO I GET $10 OFF MY FIRST PURCHASE?
In order to get $10 off your first purchase, please follow the following steps:
1) Create an account and sign up for your newsletter here. Please ensure that you leave the sign up for newsletter box checked.
2) Check your inbox for a newsletter subscription confirmation email from us and click on the link to confirm subscription.
3) You will then receive the $10 gift voucher code in the next confirmation email.
4) Enter the voucher code on the shopping cart page to enjoy your $10 discount!
Terms and conditions as follows:
- $10 OFF (min) $150 spend - valid storewide for over 5000+ products, including milk & diapers
- You will be required to create an account with us. Only valid when logged in on our website (NOT valid if you checkout as a guest)
- Only valid for first time purchase
- Valid for 3 days only
GENERAL ENQUIRIES
How do I place an order?
There are 2 ways to place your order.
1. For WEB order, simply add your selection to cart and checkout
2. For EMAIL order, email us your selection at orders@agapebabies.com
How do I create an account?
Follow these 3 simple steps to create an account:
- Click on Login
- Select Create an account
- Fill in particulars and click Submit (only your email is requested for registration)
How do I keep updated of your sales & promotions?
The best way to be notified is via our newsletter and our Facebook page, be sure to “Like” us!
How do I change my address, modify or cancel my order?
If you’ve just finished placing your order, please email us at orders@agapebabies.com and we’ll try to modify your order. Modifications / cancellations can only be made if we have yet to deliver your order.
What is your return policy?
Our 7day-return policy covers a full exchange for incorrect and defective products.
I have received an incorrect/missing/defective item in my order, what should I do now?
We are very sorry that this happened, please send us an email here with the following information and we’ll rectify it!
- Order ID
- What's wrong? (i.e., incorrect order/missing item/defective product)
- SKU(s) of the Product(s)
DELIVERY QUESTIONS
1. How do I track my parcel?
Tracking parcels via Ninja Van - here.
2. How is my item delivered? How long will it take to arrive?
- We employ Ninja Van delivery services to ensure that your parcel gets to you on time, safe and sound.
- You can opt for a suitable delivery option upon checkout.
- Orders and verification take 1-2 working days to process. We always strive to send out your order on the same day, if not the next morning.
- If you are in need of your order urgently, please indicate in the order comments box or email us at orders@agapebabies.com.
3. Do you offer free delivery?
- We offer FREE courier delivery for orders above $80.
4. How safe are the courier delivery services? What happens if my order doesn't arrive?
- Ninja Van's delivery services include a tracking service and covers lost parcels. Please contact us at orders@agapebabies.com if your order does not arrive after 3 days.
5. How do I opt for courier service?
- Simply select Ninja Van delivery option for courier service. You can even request for a designated date for delivery. Simply let us know at orders@agapebabies.com upon ordering.
6. Can I opt for self-collection?
- We have a few convenient self-collection outlets located islandwide at Newton, Old Airport Road and Sengkang. Kindly request for self-collection in the order comment box, or reply to the order confirmation email, or via email (orders@agapebabies.com).
- Kindly fix your self-collection appointment at orders@agapebabies.com.
ORDER & PAYMENT METHODS
1. How do I place an order?
There are 2 ways to place your order.
1. For WEB order, simply add your selection to cart and checkout
2. For EMAIL order, email us your selection at orders@agapebabies.com
2. What payment options are offered?
You can choose to pay by any of the following methods. You will not incur any additional charges. All transaction fees are borne by us.
- Paypal (accepts all major credit/debit cards)
- Paypal is a fast and secure way to pay online. All major credit/debit cards are accepted via paypal i.e. Visa, Mastercard, American Express.
- You do not need to sign up for/have a paypal account to pay, simply "Check out" with Paypal" and you will be automatically redirected to the Paypal site to pay.
- Click on "Don't have a paypal account" and simply just type in your credit/debit card details.
- All payments are safe, authorized and processed by Paypal
- Bank Transfer
- You can opt for Bank Transfer payment when making your order. Your order status will be "pending" until payment is received.
- Kindly note that payment has to be made within 24 hours of making your order. Your order will be void if payment is not received.
- Buyers who do not make payment will be blacklisted from future bank transfer purchases.
- Transfer payment via iBanking or ATM transfer to the following account DBS Current Account 0089020447 (Great World City branch) or UOB Current Account 3813025742 (Great World City branch) to make payment. Internet Banking allows fund transfers to accounts of other banks.
- *For iBanking/ATM transfer, please note that a screenshot / reference of your receipt & transaction reference number is required for payment verification purposes.
- You will receive an email confirmation of your order once payment is confirmed. Your order will be sent out shortly after.
2. Can I pay by cash?
Kindly note that cash on delivery is only applicable for self-collection.
3. What are gift credits? How do I pay by gift credits?
Gift credit is credit issued for returns and/or cancellations accepted. Gift credits are credited into your account and can be used to offset the total amount on either the shopping cart or the checkout page.
4. How can I use my voucher code?
Using your code is as easy as 1-2-3!
1. Go to your shopping cart
2. Enter the coupon code in the text field below
3. Click on Apply Coupon
5. I have a gift card. How do I use it?
Using your gift card is as easy as 1-2-3!
- Go to your shopping cart
- Enter your gift card code upon checkout.
1. What does your 14 day return & exchange policy entail?
Kindly refer to our return & exchange policy here.
2. How do I return an item?
If you would like to return your item, kindly contact us via email (orders@agapebabies.com) or fill in the form here. We will process your return accordingly.
3. How do I get a refund?
For credit refund, you will be issued gift credits via email.
PRODUCT ENQUIRY & FEEDBACK
1. How do I enquire about a product?
There are 3 channels you can reach us at your convenience:
- Email: orders@agapebabies.com
- Drop us a message at our Contact Page here.
- Drop us a Facebook message here.
2. How do I provide feedback on your products & services?
We greatly value and welcome your feedback and suggestions. Kindly submit your feedback here or email us at orders@agapebabies.com.
LOCATION
1. Do you have a physical location / shop?
Unfortunately, no. We focus our operations on delivering the best to you online, hence allowing us to offer everyday low prices for all our products.
